We want every B.N.M order to arrive in the condition and size you expect.
Returns
Eligible return requests can be submitted within 7 days of delivery. Customers can request a return from their B.N.M customer account by opening the relevant order and selecting the return option.
Exchanges
Size exchanges may be requested within 5 days of delivery, subject to stock availability. If the requested size or colour is unavailable, we may offer a return and refund instead.
Eligibility
- The item must be unworn, unwashed and unaltered.
- Original tags must remain attached.
- Original packaging should be retained where reasonably possible.
- The request must be made within the applicable return or exchange window.
Items that are worn, washed, altered, damaged after delivery, missing required tags, or requested outside the applicable window may not be eligible. Incorrect, damaged or defective products remain eligible for review.
Return Shipping
For eligible returns or exchanges approved by B.N.M, return shipping is free and covered by B.N.M.
Refunds
Approved refunds are sent to the original payment method. B.N.M initiates an approved refund within 2 working days after the returned item is received, inspected and approved. The time taken for the amount to appear in your account may vary by bank or payment provider.
Cancellations
Customers can request cancellation while an item is still unfulfilled. Sign in to your B.N.M customer account, open the order, and submit a cancellation request. A cancellation request is subject to approval and cannot be accepted after the item has been fulfilled or dispatched.
Cash on Delivery Orders
Cash on Delivery is available across India. Repeated refused or return-to-origin COD orders may result in Cash on Delivery being restricted for future B.N.M orders.
Need Help?
Email: bnm.amz.custum@gmail.com
WhatsApp / Phone: +91 9499855195